Please allow us up to three business days to process your order. Once your order is processed you will receive an email with tracking information.
All orders shipped within the United States will be delivered in 2 Business Days.
All International orders will be delivered within 6-10 Business days.
WHICH CARRIERS DO YOU USE?
We use USPS for both domestic and international orders
HOW DO I TRACK MY ORDER?
Once your order ships, we'll send you an email that contains your tracking number.
You can also sign in to My Account, click on "Order History," "View Order," then click on the tracking number located beneath "Item Description" to check the shipping status of your order. If no tracking number is available, your order hasn't shipped yet. Also, please allow 24 hours from order shipment for tracking info to appear on the USPS website. Still have questions? Please call Customer Service at 888-764-LUXE (888-764-5893) or contact us via email, and we'll be happy to assist you.
DO YOU OFFER WEEKEND DELIVERY?
Packages delivered by USPS may arrive on a Saturday.
WHAT IF MY ORDER DOESN'T ARRIVE?
If, after contacting USPS, and you still have additional questions please call Customer Service at 888-764-LUXE (888-764-5893) or contact us via email at CustomerService@LuxeProtocol.com, and we'll be happy to assist you.